Zendesk + Zoom
Some customers prefer face-to-face support. That’s why our partnership with Zoom lets you deliver personalised real-time help. It’s easy to integrate right out-of-the-box with the Zendesk Suite.
Connect with customers instantly over video
Schedule meetings, speak face-to-face, share screens and access saved recordings — all from within Zendesk. The Zoom Meetings integration makes it easy to start live meetings with customers, solve issues faster and uncover insights through reporting and analytics.
Stay productive during your meetings
Create tickets, update information and take notes directly from the Zoom Meetings interface. This lets you stay present and engaged with your customers so you can deliver customer service with a smile.
Answer calls effortlessly
Take calls, automatically capture call information and get immediate customer context. The Zoom Phone integration gives you a full view of your interactions directly in your Zendesk workspace.