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Tea Break Top Tips:
Advice for scaling SMBs

Available On-Demand


Caffeine is essential as we take on our last episode of the Tea Break webinar series. In this series our experts share how you can get the most out of your Zendesk product. During this session we look at the top tips for scaling your SMB right on time for your 2021 plans.

When things change rapidly, two challenges arise: keeping track of the pulse of the business and staying flexible enough to innovate with fresh information.

During this session we’ll share how to manage and scale your business in a rapidly changing world by:

  • Meeting your customers where they are
  • Empowering your team to be agile and make nimble decisions
  • Streamlining workflows and ramping up live channels
  • Ensuring your processes are ready for scale

We’ll also be answering all your burning questions during our Q&A!

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Ron Cohenphoto

Ron Cohen

SMB Account Manager,

Matt Harmanphoto

Matt Harman

SMB Account Manager,