ZENDESK SERIES

Coffee Break

Our Zendesk’s Coffee Break Webinar series brings a collection of top tips to your morning coffee break.


We understand that running a business is hard work and providing great customer service is even harder. So our experts are sharing best practices, tips and tricks to help you provide the best customer experience.

The specials menu

Gaining operational agility to scale

Play time: 39 minutes

Learn about operational agility and services to scale so you can boost agent efficiency and meet customers’ rising expectations.


A Guide for Guide — Optimising Self-Service

The new-age of
messaging

How to create the best customer experience

Play time: 45 minutes
Play time: 33 minutes
Play time: 27 minutes

We’re going to walk you through Zendesk’s self-service building blocks to ensure that you’re leveraging Guide to its full potential.

We share our top tips on how to scale out
the best messaging strategy for your company.


We share our top tips on how you can provide support where and how it's convenient for your customers so it's fast and easy for them to get the answers they need.

Our other episodes

How to improve team collaboration

Top 5 tips for better customer service

How to scale withself-service

Play time: 23 minutes
Play time: 30 minutes
Play time: 32 minutes

We share our top tips on new ways to connect with your team, customers and prospects without dealing with siloed channels or fragmented data.

We share our top tips on enabling your teams with the right technology and tools for enabling better customer service.

We share our top tips on how to scale your operations and better serve customers with the right digital tools.

Tips for staying connected and being productive

Advice for scaling
SMBs

How to build agile SMB sales teams

Play time: 27 minutes
Play time: 37 minutes
Play time: 30 minutes

We share our top tips on managing and scaling your business in a rapidly changing world.

We share our top tips on how to build an agile sales team from our expert sales leaders.

We share our top tips on keeping your teams connected and productive through self-service.

7 ways to empower your customers with self-service

Top 3 customer service reports and how to create them

Play time: 30 minutes
Play time: 30 minutes

We share our top tips on how to empower your customers with self-service.

We share our top customer service reports and how to create them using Explore.