Coffee Breaks:
The New-Age of Messaging

Available On-Demand

About

Grab a warm cup of coffee and join us for our first Coffee Break episode of the year! In this series our experts share how you can get the most out of our Zendesk product. During this session we’ll share our top tips to scale out the best messaging strategy for your company.

As a customer, it used to be that you would pick up a phone, dial a number, and wait for a customer support agent to help you through any issue. But in today’s high speed world that’s not good enough. We need to meet our customers where they are. That includes mobile, web, social, or any other combination of messaging tools. We’ll take a look at why messaging is now the preferred channel and how to get easily up and running on Zendesk messaging.

Some topics we’ll cover include:

  • How to offer faster and more personalized interactions
  • How to provide the best support for customers with built-in automation for faster service as you scale
  • How easy it is to set up messaging in Zendesk
  • Best practices to give to your agents the context they need to respond to customers across any channel

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Speakers

Mark Havel

Senior SMB Account Executive, Zendesk

Ivana Kuchan

SMB Account Executive, Zendesk