You don’t greet your friends the same way you do your in-laws or your boss, right? The same holds true for your customers.
How you greet your customers matters
Zendesk Talk lets you create customised recordings for customers, adding a personal touch to the phone support experience. Greet customers with branded or localised messages appropriate to the support issues, department or location.
Next level voicemail
Customers can leave voicemails that automatically create tickets and optional transcripts.
Direct calls to the right agent groups in Zendesk Support, ensuring customers always connect with the right agent.