Customised greetings

Customised greetings

How you greet your customers matters

Zendesk Talk lets you create customised recordings for customers, adding a personal touch to the phone support experience. Greet customers with branded or localised messages appropriate to the support issues, department or location.

Get customers the help they need

Zendesk Talk includes IVR software so you can make it easy for customer to connect with the right people and self-service options.

Customised greetings

Next level voicemail

Customers can leave voicemails that automatically create tickets and optional transcripts.

Group routing

Direct calls to the right agent groups in Zendesk Support, ensuring customers always connect with the right agent.

More Resources

  • Phone support 101

    Five training tips for new agents

    Learn more >

    A free e-book to get started in minutes

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I'm ready for better phone support