Four powerful products.
Get the message across
Embed support natively in your website with the Web Widget or within your mobile app so customers can search for help, start a chat, place a call, or just email you without leaving your app.
Let customers help themselves with your knowledge base content and a customised, mobile responsive help centre.
Powered by artificial intelligence, automatically respond to support queries with relevant help centre articles, solving customer requests while they wait for an agent.Learn more.
Send targeted and behaviour-based messages to customers. For example, you can help customers complete their purchase by automatically reaching out with a chat.
Receive unlimited inbound calls from customers. Follow up or provide proactive support with outbound calls. Keep track of calls with automatic ticket creation and call recording.
One workspace. More efficient agents.
The Suite provides simplified workflows through an easy-to-navigate, contextual interface, regardless of the channel.
Automatically assign tickets to the right agents based on their skills, presence and workload. This ensures your customers receive prompt support and your agents are not overloaded.
Use triggers to route a ticket workflow based on specific actions or automations for time-based conditions. You can easily turn these on or off, and customise them to your specific needs.
The Pathfinder app gives you the context you need to solve customer enquiries quickly. See which help centre articles and Community posts customers have viewed prior to, and after, submitting a ticket.
Use macros to respond quickly to standard requests with predefined actions. You can also generate other actions, such as changing the status of a ticket or altering certain fields.
With Guide, you can leverage your team’s collective knowledge. Agents can create new content, link articles into tickets, and flag content for improvements, direct from their Zendesk Support agent interface.Learn more.
SINGLE SOURCE OF TRUTH
The insights scoop
Manage operations with consolidated cross-channel reporting. Get a better sense of how you’re doing by gaining visibility into ticket volume, agent performance, and other key support metrics across all channels.
Track your support interactions across channels in a single view using Insights. Monitor agent productivity, customer satisfaction, handling times to anticipate customer needs and increase satisfaction.