It’s a new dawn

Zendesk Sunshine is an open and flexible CRM platform native to AWS. Connect all your customer data for complete context—wherever it lives—and give developers and admins the tools they need to build the best customer experiences.

A plan for every price

Sunshine: The open and flexible CRM platform native to AWS

Lite

  per agent
per month

Included with Support Enterprise and Support Suite Enterprise

  • 100k custom object records
  • Zendesk events only (EAP)
  • 90-day event retention
  • Lite API limits

Professional

  per agent
per month

Requires Support Enterprise or Support Suite Enterprise and above

  • 500k custom object records
  • Zendesk events (EAP)
  • 25k external custom events/day
  • 1-year event retention
  • 5 external profiles/person
  • Includes AWS Events Connector
  • Pro API limits

Enterprise

  per agent
per month

Requires Support Enterprise or Support Suite Enterprise and above

  • 25M custom object records
  • Zendesk events (EAP)
  • 100k external custom events/day
  • 3-year event retention
  • 15 external profiles/person
  • Includes AWS Events Connector
  • Enterprise API limits

Customised

Need more? Contact us for usage-based pricing

All Sunshine plans require Support Enterprise or Support Suite Enterprise.
Prices shown are billed annually. For prices billed month-to-month, click here.

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The messaging platform for conversational business

Frequently asked questions, answered.

What are custom object records?

The Custom Objects API lets you define a new object type in Zendesk, then create objects from the new object type. A custom object record is an instance of a given object type. For example, if you have a holiday rental business, “rental property” would be a custom object type, and each rental property related to a renter would be represented by one custom object record. Learn more here.

What are Zendesk Events?

Zendesk Events appear in the interactions history, surfacing events from Zendesk products, such as Support or Guide. Some events are currently in EAP. All Sunshine plan types include access to this feature. Learn more here.

What are custom events?

The Sunshine Events API lets you build a timeline of all your customers' interactions from any external source. A custom event can be any captured customer interaction from an external system, such as purchase transactions or website visits. Access to Custom Events (events outside Zendesk) requires a Sunshine Pro plan type or above. Learn more here.

What is an external profile?

The Sunshine Profiles API allows you to manage customer data across different systems, data sources and time periods. An external profile consists of one or more identifiers of a person in one or more systems outside Zendesk, as well as optional customised attributes about the person. Learn more here.

What do the Sunshine Lite, Pro and Enterprise API limits mean?

Lite (requests per minute): 500 for Custom Objects (Custom Events, Unified Profiles, and AWS Events Connector are not included with Lite).

Pro (requests per minute): 750 for Custom Objects, 250 for Custom Events, 250 for Unified Profiles and 700 for the AWS Events Connector.

Enterprise (requests per minute): 1k for Custom Objects, 500 for Custom Events, 500 for Unified Profiles and 700 for the AWS Events Connector.

What is the AWS Events Connector?

With the AWS Events Connector, you can stream Zendesk events in real time into key AWS services. Learn more about the Connector here.

Is there a free trial and what features does that include?

The 30-day free trial includes all Sunshine Professional features. You can contact your account rep or Zendesk at support@zendesk.com to request a free trial.

More questions?

Our Help Centre is open 24/7, or contact our global support team. We're here to help.