Get the message
Customers want to communicate with your business like they do with their friends—effortlessly. Using popular messaging apps such as WhatsApp, WeChat or Facebook, Zendesk enables your team to have natural and personalised conversations with customers, all through one unified workspace.
This time, it’s personal
The best messaging apps are the ones your customers prefer. With integrations built into WhatsApp, Facebook Messenger, Twitter Direct Messages, LINE and WeChat, you can build meaningful relationships in the way they like best.
One size fits all
Make things easy for your customers and your agents. Using a single agent workspace, your team can view all customer interactions across popular messaging apps, live chat, email and phone—all in one place.
An effortless addition
Add messaging to Zendesk without missing a beat. Connect popular messaging apps to Zendesk Support or the Support Suite quickly and easily, enabling your teams to increase productivity using their existing workflows.
Go the extra mile
Stay on top of things. A live notification view lets agents see conversations from social messaging apps in real time—even while browsing between ticket tabs.
On the button
Be available when customers need you. Create customised buttons for your website or mobile app to let them know they can message you whenever, wherever.
Respond in a flash
No more waiting if agents are offline or occupied. Auto-responders let you reply to customers immediately with tailored messages on popular messaging platforms.
Efficient messaging, real results
Reply in record time
“When we implemented the WhatsApp integration, things escalated quickly. Our SLA of 24 hours dropped to 6 hours and then, through more training with the reps or agents, it went down to one minute. WhatsApp is one of the best communication bases we have with customers today.”
Oswaldo Romero Carranza
Here’s the deal
Social Messaging is available as an add-on to the Team, Professional and Enterprise plans for Zendesk Support for per agent, per month and is included free of charge in the Zendesk Support Suite plans.*