Product example

Get the message

Customers want to communicate with your business like they do with their friends—effortlessly. Using popular messaging apps like WhatsApp or Facebook, Zendesk enables your team to have natural and personalized conversations with customers, all through one unified workspace.

Messaging pillar

This time, it’s personal

The best messaging apps are the ones your customers prefer. With integrations built into WhatsApp, Facebook Messenger, Twitter Direct Messages, and LINE, you can build meaningful relationships in the way they like best.

One size fits all

Make things easy for your customers and your agents. Using a single agent workspace, your team can view all customer interactions across popular messaging apps, live chat, email and phone—all in one place.

An effortless addition

Add messaging to Zendesk without missing a beat. Connect popular messaging apps to Zendesk Support or the Support Suite quickly and easily, enabling your teams to increase productivity using their existing workflows.

Capabilities

Go the extra mile

Keep watch

Stay on top of things. A live notification view lets agents see conversations from social messaging apps in real time—even while browsing between ticket tabs.

Social messaging app notifications
Customised button settings

On the button

Be available when customers need you. Create customised buttons for your website or mobile app to let them know they can message you whenever, wherever.

Respond in a flash

No more waiting if agents are offline or occupied. Auto-responders let you reply to customers immediately with tailored messages on popular messaging platforms.

Messaging auto-responders
Hands touching

Efficient messaging, real results

Reply in record time

“When we implemented the WhatsApp integration, things escalated quickly. Our SLA of 24 hours dropped to 6 hours and then, through more training with the reps or agents, it went down to one minute. WhatsApp is one of the best communication bases we have with customers today.”

Oswaldo Romero Carranza

Customer Service Manager at PayJoy

Here’s the deal

Social Messaging is available as an add-on to the Team, Professional and Enterprise plans for Zendesk Support for   per agent, per month and is included free of charge in the Zendesk Support Suite plans.*

*Seat purchases must match existing seat count for Zendesk Support

Price does not include WhatsApp phone number. WhatsApp phone numbers cost  /phone number/month

Available on certain service plans