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Join the Evolution
Reach your customers – all of them
As the most popular digital communications channel, messaging gives businesses the opportunity to reach and market to a new generation of customers. It’s a support channel that’s “always on”, and it’s evolving into a primary driver of customer satisfaction. Zendesk Message is designed to help scale support on popular messaging apps—and it’s the next step in the evolution of customer support.
LET'S TALK A BOT IT
Giving bots a human touch
Bots are a great tool to help automate replies and reach more customers. Using Zendesk Message, businesses can blend human agents with bots to increase efficiency—and add that human touch.
Personalise your Relationships
Facebook’s Businesses on Messenger
Customers can opt in to receive updates through Facebook Messenger after making a purchase
Businesses start a conversation by pushing customised messages about order confirmations, delivery updates and more
Customers can now have a real-time conversation with a business on Facebook Messenger and keep their order history in one place