Use your know-how

A smart knowledge base for better self-service and empowered agents
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Start your free trial of Guide Professional today


Included with Zendesk Support


  • Knowledge base
  • Support request form
  • Google Analytics reporting
  • Search, preview, and insert articles with the Knowledge Capture app


per agent
per month

Lite, plus

  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance Dashboards
  • Flag and create articles with the Knowledge Capture app and leverage AI-powered recommendations


per agent
per month

Professional, plus

  • Team Publishing: Article life cycle management and update assignments
  • Content Cues* to identify knowledge gaps**
  • Multiple help centres
  • Multiple theme templates
  • Integrated knowledge capture workflow
  • Advanced editing and publishing permissions

Answer Bot

per month

Add Answer Bot to Guide Professional…

Prices shown are billed annually. For prices billed month to month, click here.
Guide requires a Support account.Feature availability may depend on Support plan.
*Your free trial starts on Guide Professional.
*Content Cues is currently available through an Early Access Programme.

Frequently asked questions, answered.


  • How does the Zendesk Guide Trial work?


    Your Zendesk Guide trial starts on the Professional plan.

  • What happens at the end of my Guide trial?


    If you are a Zendesk Support customer and wish to continue using Guide beyond the free trial, you have two options:
    1. Purchase a Guide Professional subscription.
    2. Downgrade to Guide Lite for £0 per agent/month (included with your existing Zendesk Support plan). Note that you will lose some of the advanced functionality of Guide Professional.

    If you are not yet a Zendesk customer, you will need to purchase a subscription to Zendesk Support before continuing to use Guide.

  • What happens if I downgrade to Guide Lite at £0?


    If you downgrade to Guide Lite, your set-up will remain the same. However, you may lose access to a few things, including the ability to customise your help centre theme, the ability to activate Community, limited reporting, no access to automated ticket deflections with Answer Bot, among many others.


  • Is Zendesk Guide available for purchase separately from Zendesk Support?


    To purchase Zendesk Guide, you will need to purchase a subscription to Zendesk Support. Learn more about those plans here.

  • Are there any additional contracts or fees? Can I change plans?


    No-You pay for your agents. That's it. There are no set-up or initiation fees, and most customers are fully up and running in a day.

    Guide Professional plan is month to month or annual. You can start, stop, or make changes to your plan at any time, but note that refunds are not given for cancellation or downgrades. (See our Terms of Service for full details.)

  • Do I need to buy a Guide seat for every agent on my Support account?


    Yes. You will need the exact number of seats you have on your Support plan. That way, agents are empowered to create content, link content into tickets, and flag content for improvements when necessary.

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