Our leaders

To be the company our customers want us to be, it takes an eclectic group passionate about the customer experience. Get to know the people leading the way at Zendesk.

Founders

Mikkel Svane

CEO, Founder

Mr Svane is the CEO, chairman and founder of Zendesk, a global company that builds software for the best customer experiences. He has driven the vision, culture and growth of the company for the last 10 years. Under his leadership, the company went public on the New York Stock Exchange in 2014 and currently assists more than 125,000 organisations around the world to better help, engage with, and understand their customers. Originally from Copenhagen, he is a published author of the book Startupland, a father of three, and a lover of handcrafted cocktails.

Morten Primdahl

Founder

Mr. Primdahl co-founded Zendesk and served as our Chief Technology Officer from 2007 to 2017. Mr Primdahl holds a Bachelor's degree in chemical engineering from the Technical University of Denmark and an MSc IT in computer science and information technology from the IT University of Copenhagen.

Alexander Aghassipour

Chief Product Officer, Founder

Mr Aghassipour co-founded Zendesk and has served as our Chief Product Officer since August 2007. Mr Aghassipour holds a Bachelor's degree in Electrical Engineering from Danmarks Ingeniørakademi and a Master's degree in Information Technology from the Technical University of Denmark.

Management Team

Mikkel Svane

CEO, Founder

Mr Svane is the CEO, chairman and founder of Zendesk, a global company that builds software for the best customer experiences. He has driven the vision, culture and growth of the company for the last 10 years. Under his leadership, the company went public on the New York Stock Exchange in 2014 and currently assists more than 125,000 organisations around the world to better help, engage with, and understand their customers. Originally from Copenhagen, he is a published author of the book Startupland, a father of three, and a lover of handcrafted cocktails.

Elena Gomez

Chief Financial Officer

Ms Gomez has served as our Chief Financial Officer since May 2016. From July 2010 to April 2016, Ms. Gomez served in senior finance roles at salesforce.com, inc., a software company, including Senior Vice President, Go To Market Distribution from July 2015 to April 2016, Vice President, Sales and Support and Marketing Finance from June 2011 to June 2015, and Senior Director, Marketing and General and Administrative Finance from July 2010 to June 2011. Prior to that she held finance roles at Visa Inc., a financial services company, and The Charles Schwab Corporation, a brokerage and banking company. Ms Gomez holds a BS in business administration from the Haas School of Business at the University of California at Berkeley.

Tom Keiser

Chief Operating Officer

Mr Keiser has served as our Chief Operating Officer since August 2017. Mr Keiser served as the Company’s Chief Information Officer from May 2016 until his appointment as Chief Operating Officer in August 2017, and as the Company’s Senior Vice President, Technology Operations from October 2016 until his appointment as Chief Operating Officer in August 2017. From January 2014 to March 2015, Mr Keiser served as Executive Vice President of Global Product Operations at The Gap, Inc., a clothing company, where he also served as Chief Information Officer from January 2010 to December 2013. Mr Keiser holds a BS in systems science from the University of West Florida.

Adrian McDermott

President of Products

Mr McDermott has served as our President of Products since October 2016. Mr McDermott served as our Senior Vice President, Product Development from July 2010 until October 2016. Mr McDermott holds a BSc in Computer Science from De Montfort University.

Norman Gennaro

President of Sales

Mr Gennaro has served as our President of Sales since January 2018. From April 2012 to December 2017, Mr Gennaro served as a Territories Market Segment Leader for North America for Amazon Web Services, a software company. Prior to that, he held senior roles at Oracle Corporation, a software company, including Vice President from March 2006 to March 2012, and Senior Technical Director from January 2000 to March 2006. Mr Gennaro holds a Management in Information Systems degree from the University of Notre Dame and an MBA from the Notre Dame de Namur University.

Elisabeth Zornes

Chief Customer Officer

Elisabeth Zornes has served as our Chief Customer Officer since February 2019. She represents the collective voice of our customers, and leads the teams responsible for helping customers absorb and maximise the benefits of the company’s growing product portfolio.

She brings 20 years of experience as a leader in customer support, operations and services, most recently leading global customer support for Microsoft Office consumers, enterprise customers and partners. Ms Zornes holds a masters degree in science and a minor in computer science from the University of Erlangen-Nuremberg, Germany; extended executive education at the Harvard Business School and INSEAD for international business and global management; and MIT's Executive MBA programme at the Sloan School of Management.

John Geschke

Chief Legal Officer and Chief of Staff

Mr Geschke has served as our Senior Vice President, Administration since October 2015 and as our Chief Legal Officer since May 2017. From July 2012 to May 2017, Mr Geschke served as our General Counsel and Secretary. From April 2010 to June 2012, Mr Geschke served as General Counsel of Norwest Venture Partners, a venture capital firm. From March 1996 to April 1998 and from May 1999 to March 2010, Mr Geschke practiced law at Cooley LLP, a law firm. Mr Geschke holds an AB from Princeton University with a concentration in the Woodrow Wilson School of Public and International Affairs and a JD from Stanford University.

Toke Nygaard

Chief Creative Officer

Mr Nygaard has served as our Chief Creative Officer since November 2011. From January 2002 to September 2011, Mr Nygaard was the Founder and Creative Director at Cuban Council, a digital design company.

Jeff Titterton

Chief Marketing Officer

Mr Titterton has served as our Chief Marketing Officer since October 2018. Mr Titterton served as our Senior Vice President, Marketing, from May 2017 until October 2018. From January 2017 to May 2017, Mr Titterton served as Head of Global Campaign and Engagement Marketing for Adobe, a software company, where he was also Head of Engagement Marketing and SMB Business, Creative Cloud, from August 2013 to January 2017. Prior to that, he served as Chief Marketing Officer for 99designs, a graphic design marketplace, from August 2011 to August 2013. Mr Titterton holds a BA in English and a concentration in Economics from Cornell University.

InaMarie Johnson

Chief People and Diversity Officer

Ms Johnson has served as our Chief People and Diversity Officer since June 2018. From July 2015 to June 2018, Ms Johnson served as Senior Vice President and Chief Human Resources Officer for Plantronics, Inc, an audio communications company. From September 2011 to June 2015 she held the role of Chief Human Resources Officer at UTi Worldwide Inc, a supply chain management company. Prior to that, Ms Johnson held senior leadership roles at Honeywell International Inc, an international technology and manufacturing company, including Vice President, Human Resources Functional Transformation and Vice President, Human Resources, Communication and Six Sigma. Ms Johnson holds a BA in Social Sciences, with an emphasis in Human Resource Management, from the University of California, Berkeley, and a MA in Organisational Development and Management from John F Kennedy University.

Shawna Wolverton

Senior Vice President, Products

Shawna Wolverton has served as our Senior Vice President, Products since December 2018. Ms Wolverton manages Zendesk’s global product teams to deliver thoughtfully designed, market-changing products. She follows a customer-first mindset and is energised by seeing what experiences are possible with Zendesk technology.

Ms Wolverton currently holds three patents, and her career has revolved round making hard concepts easy and intuitive for users. Previously, Ms Wolverton spent 15 years at Salesforce as SVP of product management, where she had a pivotal role in multiple product strategy teams, including Platform.

When she’s not at the office, you can find her listening to live music or soaring to great heights on the trapeze.

Soren Abildgaard

Senior Vice President, Engineering

Soren Abildgaard has served as our Senior Vice President of Engineering since November 2017. Mr Abildgaard leads the company’s engineering teams, who are responsible for building both SaaS products and developer platforms. He is passionate about empowering his teams to build products that work together to improve customer relationships. Mr Abildgaard also oversees Zendesk’s platform, which provides developers with the flexible tools needed to extend the customer experience.

Prior to Zendesk, he was Senior Vice President of Engineering for TubeMogul, where he managed the Advertising Cloud platform. TubeMogul was acquired by Adobe. Previously, he held senior engineering positions at Microsoft and Autodesk.

Marc Cabi

VP Strategy/Head of Investor Relations

Marc Cabi is VP of Strategy and heads Investor Relations for Zendesk. Marc has over 25 years of leadership experience in investment banking, finance and strategy. During the last 6 years, Marc has worked as part of the leadership team to grow Zendesk’s SaaS business.

Prior to Zendesk, Marc held senior leadership positions in investment banking and equity research at Crédit Suisse, Deutsche Bank, Salomon Brothers and Cowen and Company. As an Institutional Investor-ranked analyst, Marc built a track record with investors and companies in industry thought leadership. In between his time on Wall Street and Zendesk, Marc advised high-growth companies as a strategic consultant. Throughout his career, Marc has enjoyed working with and managing growth and scaling businesses as an adviser and manager.

Out of the office, Marc enjoys connection with family and spends time outdoors hiking, running and kayaking.

Colleen Berube

Chief Information Officer

Colleen Berube has served as our Chief Information Officer of Zendesk since January 2019. Ms Berube oversees all business systems and technology globally. She is shaping Zendesk's benchmark for modern IT at scale and a customer-centric workforce. Ms Berube is passionate about the role of customer and employee experience in the digital age. With over 20 years of experience across multiple industries and an ever-changing technology landscape, Ms Berube is a digital and business model transformation leader. Her innovative strategies help companies put customers at the centre and create work environments focused on collaboration and open communication.

Maarten Van Horenbeeck

Chief Information Security Officer

Maarten Van Horenbeeck has served as our Chief Information Security Officer since March 2018. He also is a Board Member and former Chairman of the Forum of Incident Response and Security Teams (FIRST), a non-profit association of 400 security teams in over 80 countries. Mr Van Horenbeeck has over 15 years of experience managing security organisations, which includes building the cybersecurity threat intelligence team at Amazon and work on the Security teams at Google and Microsoft. Mr Van Horenbeeck holds a master’s degree in information security from Edith Cowan University and a master’s degree in international relations from the Freie Universität Berlin. When not working, he enjoys hiking, sailing, and collecting first-edition travel literature.

Board of directors

  • Mikkel Svane

    CEO and Founder, Zendesk

  • Michael Frandsen

    Executive Director of Products, Workday

  • Carl Bass

    Former President and
    CEO, Autodesk

  • Hilarie Koplow-McAdams

    Venture Partner, New Enterprise Associates

  • Michelle Wilson

    Former SVP, General Counsel and Secretary, Amazon

  • Thomas Szkutak

    Former SVP and CFO, Amazon

  • Michael Curtis

    Former VP of Engineering, Airbnb