Virtual Event

Zendesk Roadshow Nordics and Benelux

SIMPLIFIED CUSTOMER-CENTRICITY

Available On Demand

You’re invited. Join us for the first Zendesk Roadshow—an exciting online event bringing industry perspectives, product news and real-life customer insights—wherever you're working from right now.

The Zendesk Roadshow consists of 6 virtual sessions. You can subscribe to each session separately below.

Speakers


Martine Niermans
Senior Manager Customer Success
Zendesk
Charlotte Møller-Andersen
Regional Vice President, Commercial Sales
Zendesk
Adrian McDermott
President of Products
Zendesk
Kurt Svenson
Marketing Direct EMEA North
Zendesk
Jarkko Lehtismäki
Chief Technology Officer
Power International
Janne Uggeldahl
Product Owner, API provider platform
Nordea
Tonni Buur
Vice President, Global Support
Trustpilot
Pascalle Blanksma
Marketing Manager, Benelux
Zendesk
Marco Fodde
Senior Solutions Consultant
Zendesk
Michael Harding
Senior Marketing Manager, North
Zendesk
Andreas Olofstam
Principal Solutions Consultant
Zendesk

About

Business dynamics are changing fast, and the rules of customer engagement are shifting. No matter the size, companies must rethink their business processes, support, and helpdesk practices.

At Zendesk Roadshow Nordics and Benelux, you’ll learn how to put your customer at the centre of your success, and work towards a "new normal". Join local industry experts in answering the big questions facing organisations today, and hear from companies that are thriving in the face of adversity.

Register to attend live or to receive sessions on-demand when available.

 

KEYNOTE SESSION 1

Five Big Bets for the Future of CRM

Available on-demand

We dig in to the future state of Customer Relationships Management. In this exciting first session, you'll learn:

  • The five big bets for the future of CRM
  • AI and self-serving? How to perfect your self-service solutions
  • The latest trends in Customer Service Management and CX

Available in English and Dutch. Please select from below.


English Session | Dutch Session

SESSION 2 - 4

Real-life customer stories

Available on-demand

Register for webinar sessions, and get the real-life insights and perspectives from NORDEA, the second largest bank in Scandinavia, Global software vendor Trustpilot and Nordic Retail giant POWER. Hear how they are supports the business by providing unique and best in class customer experiences.

Nordea’s award winning self-service platform


Trustpilot empowering the consumer experience


POWER - Making a powerful omnichannel experience

SESSION 5

Zendesk LIVE Demo

Available on-demand

See Zendesk live in action. Watch how Zendesk can help you drive up sales and improve real time support, and go beyond simple live chat with AI, bots, and integrated apps for conversational business at scale. Find out how to manage and scale a world-class omnichannel experience and deliver a personal and efficient customers service.

Session available in English and Dutch. Please select from below.

English Session | Dutch Session

 

CLOSING - SESSION 6

LIVE Q&A Customer Panel

Available on-demand

Join us for our closing session. Our live customer panel and Q&A session with Zendesk customers: Nordea, Trustpilot and POWER. This is a unique opportunity to get first-hand answers to some of your big questions, and their perspectives on how they’re adapting to the New Normal.

Host:

  • Kurt Svenson, Marketing Director EMEA North, Zendesk

Guests:

  • Janne Uggeldahl, Product Owner, API provider platform, Nordea
  • Tonni Buur, Vice President, Global Support, Trustpilot
  • Jarkko Lehtismäki, Chief Technology Officer, POWER International

Register now