How customer service in retail has changed forever

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Creating great customer experiences in retail is tough. With growing expectations and the acceleration of digitisation, keeping customers loyal means making every interaction matter.

With non-essential stores going back and forth from lockdown restrictions, being agile has never been more important . The changes in consumer behaviour has ensured businesses are pivoting their customer service structure to a new age where being omnipresent is crucial to stay relevant. Read how, New Look, Huel and others are adapting to to keep up in an ever changing environment.

Key takeaways:

  • Messaging & social media is at the forefront of CX
  • The rise of e-commerce in the retail environment
  • Enabling teams with the right technology - whilst in store or remote

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