Creating great customer experiences in retail is tough. With growing expectations and the acceleration of digitisation, keeping customers loyal means making every interaction matter.
With non-essential stores going back and forth from lockdown restrictions, being agile has never been more important . The changes in consumer behaviour has ensured businesses are pivoting their customer service structure to a new age where being omnipresent is crucial to stay relevant. Read how Made.com, New Look, Huel and others are adapting to to keep up in an ever changing environment.
- Messaging & social media is at the forefront of CX
- The rise of e-commerce in the retail environment
- Enabling teams with the right technology - whilst in store or remote