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Build lasting relationships with our complete customer service solution.

Talk to retail customers across all channels. 23% increase in average e-commerce order value.
Zendesk Relate 2024

Don’t miss Relate, where we’re announcing the latest, greatest Zendesk products. Plus, we’ll share industry innovations so you can prepare for what’s next in CX and EX.

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Zendesk for Service

Perfect the customer experience logo

Personalise all conversations

“We love Zendesk because their API helps us get customer data in front of agents in ways that create a smoother, more personalised experience.”

Addie Wallace

Senior Director of Brand Marketing

Read customer story

Get personal with your support

For long-term loyalty, every customer should feel like your only one. Zendesk for Service offers the support features you need to keep customers coming back.

Return on investment

Maximise your ROI

You’ll save time and money with Zendesk. Don’t take it from us – take it from Forrester. Their Total Economic Impact™ (TEI) study showed a 286% return on investment over three years.

  • Improve time to value

    Zendesk works out of the box. Solve customer problems right away, rather than configuring complex software.

  • Reduce effort per ticket

    Self-service and automation deflect up to 15% of agent contacts. Resolve remaining tickets faster with rich customer insights.

  • Keep costs down

    You don’t need an army of developers to start using Zendesk or an influx of agents to keep using it. Efficiency and automation are baked in.


Average ROI

Customers achieved over three years



Net present value customers reached over three years



Time it took for customers to receive payback

Join the best

Powering 100,000+ of the best customer experiences

John Lewis PartnershipThe RangeLiberty LondonLKQ Euro Car PartsDFSSkyscannerAcne StudiosTransferGoNHS DigitalLush