Trustpilot empowering the consumer experience
With most customers attempting to resolve problems on their own before reaching out, it’s no surprise that self-service is no longer a nice-to-have. Yet creating self-service that keeps up with ever-changing customer preferences and dynamic and complex business needs can seem daunting. It shouldn’t be.
Trustpilot, an open online review software platform where 90 million people (and counting) can share feedback about their buying experiences with other people, helps 400,000 companies on the service improve the value they deliver to their customers. And from the get-go, the company has been investing in knowledge-centred support
In this session we will be speaking with Tonni Buur, VP of Global Support at Trustpilot and take a dive deep into Guide’s advanced features that make it easy to create modern experiences, by empowering teams large and small to take an agile approach to knowledge and activate it in more impactful ways.
You’ll hear more on:
- Self-service capabilities and best practices
- Deflection & efficiency
- Trustpilot’s advice to other companies
Vice President, Global Support
Marketing Direct EMEA North