Transforming customer experiences with Zendesk and Amazon Connect

Available On-Demand

About

One positive from the last eighteen months, has been the accelerated adoption of more flexible, omni-channel support tools that have a quick time-to-value, and can be easily implemented. Organizations have had to respond to the evolution of both customer and employee expectations like never before; and AWS and Zendesk are here to help.

Join Alpana Goolab, Solutions Architect, AWS; Matt Harman, Account Executive, Zendesk & Peter Tailby, Principle Solutions Consultant, Zendesk to learn more about how your business can meet these evolving needs and expectations through delivering a powerful omni-channel customer experience.

You will learn how to:

  • Deliver fantastic customer experiences with an omni channel support solution
  • Set your teams up for success with a powerful single-agent-workspace, integrated with Amazon Connect
  • Simplify processes using seamless translation tools and powerful AI features to understand customer intent and sentiment

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Speakers

Alpana Goolab

Solutions Architect,
AWS

Matt Harman

Account Executive,
Zendesk

Peter Tailby

Principle Solutions Consultant,
Zendesk