Part 3: The Top Customer Service Reports for SMBs and how to create them

Available On-Demand


Zendesk’s Tea Break Webinar series are bringing a collection of Top Tips to your morning tea break. In the 3 part series, our experts share how you can get the most out of your Zendesk product. In Part 3 of the series, we look at the Top Customer Service Reports for SMBs and how to create them using Explore.

Customer experience is fast becoming one of the most critical brand differentiator for businesses ahead of product and price but what does it take to become a centre of customer service excellence? In order to optimise your customer service offering, you need access to the right data at the right time. Understanding how your customers interact with your business and equally how your business interacts with their customers is vital to success.

In this webinar, we will talk about the different types of customer service reports available and show you how to create three custom reports on CSAT, Custom fields and SLAs. And don’t worry, we will leave plenty of time for questions at the end.

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Claire Harrington

SMB Account Manager, Zendesk

David McCarthy

SMB Account Manager, Zendesk

Ryan O'Dea

SMB Account Manager, Zendesk