Part 2: 7 Ways to Empower your Customers with Self-Service
Available On-Demand
About
Zendesk’s Tea Break Webinar series are bringing a collection of Top Tips to your morning tea break. In the 3 part series, our experts share how you can get the most out of your Zendesk product. In Part 2 of the series, we look at the Top 7 Ways to Empower your Customer with Self-Service.
As your customer base and your business grows, you’ll be faced with the challenge of scaling support. One of the best ways to help scale is to enable and empower customers to search and discover information on their own, before they submit a ticket. In this 30-minute webinar, you’ll learn how to:
Drive self-service by building an effective knowledge base and engaging community
Customise your Help Centre to reflect your brand’s look-and-feel
Get your customers (and agents) to self-serve as their first course of action
Register for Part 2 to discover the Top 7 Ways to Empower your Customer with Self-Service that will give your support team time back in their day.
Click here to see all of our Coffee Break webinars.
Speakers
Ronan O'Neill
SMB Account Manager, Zendesk
Benedikt Lupper
SMB Account Manager, Zendesk