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SMB Benchmark 2020: Adapting to Rapid Change - Nordics

Available On-Demand


2020 came with some unexpected challenges that no one could foresee. Small and mid-sized businesses (SMBs) have had to adapt quickly while offering customer support at a rate seen by companies 10x their size.

Join us on October 7 for our first SMB Virtual Event for the Nordics region. With data collected from 13,000 Zendesk customers in over 140 countries, we’ve identified the benchmarks for delivering best-in-class customer support, and how omnichannel customers consistently beat the industry standards. We will be taking a closer look at:

  • The three key trends that are impacting small teams (and easy tips on how to combat them)

  • Which channels lead to higher customer satisfaction

  • Data on customer expectations and trends in the SMB space

Our Host, Zendesk Sales Leader for the Nordics, Deirdre Poole will also be joined by customers Deltager AS and Sneakersnstuff as they discuss the challenges and successes of the last few months and a look forward for the rest of 2020.

Event Agenda

  • 14:00-14:15 – Intros and SMB Benchmark Report 2020 overview (trends, themes and agility tips)

  • 14:15-14:25 – Zendesk experts discuss the challenges, pitfalls and success stories in customer service since the COVID-19 pandemic

  • 14:25-14:50 – Customer panel with Deltager AS and Sneakersnstuff

  • 14:50-15:00 – Live Q&A with our audience and closing remarks

Register today so you don’t miss out!

Complete the form below to view your webinar


Deirdre Poolephoto

Deirdre Poole

Sales Manager for Nordics

Thomas Aasphoto

Thomas Aas

Marketing Director
Deltager AS

Rougén Heidariphoto

Rougén Heidari

Customer Service Manager

Erica Hallphoto

Erica Hall

SMB Account Manager

Thomas Hoppe photo

Thomas Hoppe

SMB Account Manager