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Why seamless experiences matter more than ever

Available On-Demand


Many organisations need to provide customers with fast, in-the-moment support across multiple channels. They need tools and processes that allow them to offer seamless, omnichannel service offerings online, over the phone and in-product. Even more so in the post-pandemic world we live in.

Hear from Huel’s Customer Experience Manager, Tom Kirby on how they are raising the standard for better customer service, allowing for their team to provide seamless, personalised customer experiences across multiple channels and scale easily with rapid growth.

Key takeaways:

  • The importance of self-service & being omnichannel
  • How Huel has pivoted their CX during the pandemic
  • The impact of customer reviews on Huel

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Tom Kirbyphoto

Tom Kirby

Customer Experience Manager, Huel

Rob Wallerphoto

Rob Waller

Principal Solutions Consultant,