Taking an omnichannel approach to retail reopening

Available On-Demand


As the UK begins to ease lockdown restrictions, shops are reopening. However, with social distancing guidelines still in place, opening stores involves a series of special considerations.

Zendesk is helping retailers implement new online services by rethinking in-store appointments, using stores as service hubs, and introducing new communication channels.

Join Mark-Anthony Joseph from Zendesk’s Solutions Consulting team, who will demonstrate why retailers should adopt an omnichannel service approach to help with the reopening of their stores.

During the demo, retailers will learn how to:

  • Keep conversations with your customers flowing
  • Manage customer requests for in-store visits
  • Manage personalised visits & bookings
  • Offer customers virtual in-store experiences

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Mark-Anthony Joseph

Solutions Consulting