How to easily and quickly implement an omnichannel customer service?

Available On-Demand

About

Dott is the only local e-commerce marketplace in Portugal. With more than 500 retailers, Dott’s ambition is to deliver an exceptional customer experience across multiple channels.

During this webinar, Paulo Ribeirinho, Chief Operating Officer at Dott, will share his best practices to implement a successful omnichannel customer service.

We will focus on the following:

  • Importance of an omnichannel strategy during crisis
  • Importance of Data to drive a better Customer Experience
  • Business challenges post Covid-19

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Speakers

Paulo Ribeirinho

Chief Operating Officer
Dott

John Neves

Senior Account Executive
Zendesk