Delivering an agile omnichannel experience

Tuesday, 16th November at 12pm GMT

About

Agility was the word on everyone’s lips when the world went topsy-turvy in 2020, but the truth is that businesses were already being challenged to be more nimble.

Customers expected better experiences tailored to their needs, pushing companies to devote resources into every corner of their customer experience. CX became a competitive differentiator, with customers often citing it as a reason they chose one company over another, and businesses seeing the value of adapting to those needs.

The past 20 months has seen a huge acceleration of the adoption of more flexible, omni-channel support tools that have a quick time to value and can be easily implemented.

Join us on the 16th November where Keith Claffey, Director SMB, Zendesk, will discuss key areas that will help make your CX practice as agile as possible and speak with Customers Oliver Brookes, Customer Experience Project Manager, Numan & Benjamin Mepsted, Head Of Customer Service, Swytch Bike about how they are

  • Making it easier to hear what customers are saying through introducing new channels
  • Designing their teams to stay productive through change
  • The technologies they are investing in to support their CX goals

Oonagh Moeykens, Solution Consultant, Zendesk will showcase a demo and we will end with a Q&A session with access to Zendesk experts.

There will be lots of valuable insights and learnings you can take away from this webinar.

Register now, you don’t want to miss out

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Speakers

Oliver Brookes

Customer Experience Project Manager, Numan

Benjamin Mepsted

Head Of Customer Service, Swytch Bike

Oonagh Moeykens

Solution Consultant,
Zendesk

Keith Claffey

Director SMB,
Zendesk