CX Insider - Agent Productivity tips and tricks

About

When you empower your agents to work more efficiently, it makes your agents’ lives easier and enables them to provide better customer support. That improves customer outcomes since they get the answer they need faster from agents that actually like doing their job.

During the session a Zendesk Solutions Consultant, Steeve Cayla will bring you through some hot tips and tricks on agent productivity – the insider scoop you might say!

Some Zendesk agent productivity tips and tricks being shared include:

• Keyboard shortcuts

• Contextual Workspaces

• Guided Mode

• Forms and Conditional Fields

• Sunshine profiles & events

• Skilled Based Routing