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How customer experiences turn reviews into real revenue

Available On-Demand


In partnership with

We’ve seen customer experience as a major competitive advantage for 2021.

Companies had to reevaluate and adapt their CX strategy to adjust to the new landscape, but what impact did this have on the way they deliver customer service and how can companies ensure they have the flexibility to continue to meet customer expectations?

Join our 45 min panel with Zendesk, Trustpilot and Bloom and Wild, each sharing unique views and insights into the importance of adapting your CX strategy, staying agile and managing customer feedback to help grow your business.

Key takeaways:
  • Tips on how best to adapt your CX strategy to remain agile and relevant

  • Insights into changing customer behaviours and how to address permanent changes

  • Managing customer feedback to provide the best customer service experience


11:00 – 11:10 | Welcome
11:10 – 11:35 | Panel discussion
11:35 – 11:45 | Live Q & A


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Isobel Millsphoto

Isobel Mills

Head of Customer Delight, Bloom & Wild

James Owenphoto

James Owen

Partnerships Manager, Trustpilot

Ana Beatriz Rodriguesphoto

Ana Beatriz Rodrigues

Manager, Customer Success,