Creating A Truly Digital, Customer-Centric Approach in Financial Services

About

The financial services industry is experiencing a wave of innovation that is completely reshaping the way companies and customers interact. The biggest change this wave of innovation has brought is an entirely customer-centric approach – something that has not previously been easy to achieve on a large scale.

But how can financial services brands adopt a customer-centric mindset of their own?
This virtual discussion will look to explore these opportunities, and brings together leading experts who are overcoming the challenges and delivering a seamless service for their customers.

On this session our panellists will discuss the following:

• Are AI and automation the key to a self service approach? How does personalisation play a part in this?

• Generating change at scale: How traditional organisations can match the customer service levels of their new competitors

• Future predictions: How will consumers interact with financial institutions moving forward