Conversations with an
IT leader:
CX and the Role of IT

Available On-Demand


For IT leaders, delivering incredible customer experiences is already a part of the job. And now, the pandemic has added pressure to deliver like never before.

In this webinar – you’ll hear how IT leaders are reacting to today’s challenges by pushing the boundaries of technology and culture to create differentiated and meaningful experiences that stay with their customers. Join Tim Crawford, CIO Strategic Advisor at AVOA, and Colleen Berube, Chief Information Officer and SVP of Operations at Zendesk, in a conversation on the role of IT in customer experiences, the changes we are all facing, and the leadership lessons that everyone can apply to their jobs – today.

After this webinar, you’ll understand:

  • The role of IT in CX
  • How leaders are focusing on customer experiences today
  • How culture plays a role in IT working across your business

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Tim Crawford

CIO Strategic Advisor,

Colleen Berube

Chief Information Officer and SVP of Operations, Zendesk