Next in Business: Controlling CX Costs with AI

About

With the recent acceleration of change, coupled with today’s economic uncertainty, the role that service is being asked to play is now bigger than ever. As a result, businesses are looking for ways to drive cost savings from new tech investments.

Join us to connect with our team of experts in real time, and walk away with practical strategies to optimise your customer service operations, streamline workflows, and enhance customer satisfaction while reducing costs.

In this webinar, we will cover:

• An exclusive interview with Zendesk customer, FullStory: Gain valuable insights from Kailee Urban, Head of Customer Service at FullStory, as she shares their success story in leveraging AI

• Business challenges and the role of AI: Understand the pressing challenges faced by businesses today and how AI can address them

• AI solutions and benefits: Uncover the benefits of leveraging AI to automate repetitive tasks, improve response times, and provide personalised CX at scale