Coffee Break:
The Top Customer Service Reports and how to create them

About

This is part 3 of the ‘Coffee Break’ series

Customer experience is fast becoming one of the most critical brand differentiators for businesses ahead of product and price but what does it take to become a centre of customer service excellence?

In order to optimise your customer service offering, you need access to the right data at the right time. Understanding how your customers interact with your business and equally how your business interacts with their customers is vital to success.

In this webinar, we will:

• talk about the different types of customer service reports available;

• show you how to create three custom reports on CSAT, Custom fields, SLA’s and

• be highlighting Zendesk customer examples.