Coffee Break:
7 Ways to Empower your Customers with Self-Service

About

This is part 2 of the ‘Coffee Break’ series

As your customer base and your business grows, you’ll be faced with the challenge of scaling support. One of the best ways to help scale is to enable and empower customers to search and discover information on their own, before they submit a ticket.

In this 15-minute webinar, you’ll learn how to:

• Drive self-service by building an effective knowledge base and an engaging community, backed up with customer references.
• Customise your Help Centre to reflect your brand’s look-and-feel
• Get your customers (and agents) to self-serve as their first course of action

Keep an eye out for part 3 in the ‘Coffee Break’ series.