7 Ways to Empower your Customers with Self-Service
This is part 2 of the ‘Coffee Break’ series
As your customer base and your business grows, you’ll be faced with the challenge of scaling support. One of the best ways to help scale is to enable and empower customers to search and discover information on their own, before they submit a ticket.
In this 15-minute webinar, you’ll learn how to:
- Drive self-service by building an effective knowledge base and an engaging community, backed up with customer references.
- Customise your Help Centre to reflect your brand’s look-and-feel
- Get your customers (and agents) to self-serve as their first course of action
Keep an eye out for part 3 in the ‘Coffee Break’ series.
Principal Solutions Consultant, Zendesk
Thanks for registering! Check your inbox for an email with your unique registration confirmation.
Tea Break Top Tips –
Stay connected, be productive
We are continuing with our Tea Break Top Tips theme and recommending…
The Top Customer Service Reports and how to create them
Wednesday, February 3rd @ 9:15 CET
This is part 3 of the ‘Coffee Break’ series Customer experience is…