Self-service support:
Why companies need it and how to do it right

Thursday, 28th October at 10AM (BST)


See how self-service support and agents can work together to provide an exceptional service experience that keeps your customers coming back.

The best support ticket is the one that’s never created. Instead of asking customer service reps to put out every fire, empower customers to find their own solutions whenever possible.

Customers prefer to help themselves these days. A Gartner report shows that 70 percent of customers use self-service channels to resolve issues. When done well, self-service increases customer satisfaction and improves both live agent efficiency and the bottom line for companies.

In this session we will discuss how to create a scalable self service strategy and show you how many Zendesk customers are already doing so.

Complete the form below to register:

Please enter your first name
Numbers and special characters are not allowed
Please enter your last name
Numbers and special characters are not allowed
Please enter a valid email address.
Email addresses may not begin with:
Please enter a valid phone number
Please enter your company name
Please enter your job title
Please select number of employees
Please select your country
Please select an option
Please also send me occasional emails about Zendesk products and services. (You can unsubscribe at any time.)
Please select an option

Thank you very much for registering. Please check your inbox for a confirmation email.

Sorry, something went wrong!

Please reload the page and try again, or you can contact Zendesk for support.

We are sending your request...please wait.


Eoin Brazier

Account Executive,

David O'Connor

Account Executive,