Self-service support:
Why companies need it and how to do it right

Thursday, 28th October at 10AM (BST)

About

See how self-service support and agents can work together to provide an exceptional service experience that keeps your customers coming back.

The best support ticket is the one that’s never created. Instead of asking customer service reps to put out every fire, empower customers to find their own solutions whenever possible.

Customers prefer to help themselves these days. A Gartner report shows that 70 percent of customers use self-service channels to resolve issues. When done well, self-service increases customer satisfaction and improves both live agent efficiency and the bottom line for companies.

In this session we will discuss how to create a scalable self service strategy and show you how many Zendesk customers are already doing so.

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Speakers

Eoin Brazier

Account Executive,
Zendesk

David O'Connor

Account Executive,
Zendesk