Building your ecommerce customer service team of dreams
As the human face of a retailer and one of the key touchpoints for shoppers looking for assistance, the online customer service team is a lynchpin of any successful business. So how can you make sure the people you hire are the best of the best?
Join Retail Week’s opening panel of their Ecommerce Week virtual masterclass, looking at how retailers can empower and motivate their support teams and ensure shoppers get the best possible online shopping experience.
From hiring more to lessen workloads and investing in cutting-edge development training to creating a culture where customer service is valued across the business, the opportunities are there for the taking.
Watch this webinar and listen from our panel of experts what you need to be doing to ensure your customer service team is delivering the results you need at a time when trading has never been tougher and loyalty is becoming harder to come by.
Head of Last Mile and Customer, the Co-op
SVP Global Digital and Regional Marketing, Zendesk