Mastering customer self-service
How to build one of the most successful self-service platforms in Europe
A knowledge base is a crucial part of any company’s customer experience strategy, especially now that recent events have put even more pressure on digital customer service channels. The key is to help your customers to help themselves!
AppsFlyer have been a Zendesk customer since 2012 and have used Zendesk Guide to build one of the most successful self-service platforms in the Industry. With 69 out of 70 customers able to find a solution to their query in the AppsFlyer knowledge base they now have the best self-service ratio in EMEA.
In this webinar Ryan McGrew, Director Guide speaks to AppsFlyer’s Head of Knowledge Ziv Bass-Specktor about how they use Zendesk Guide to empower their customers to help themselves – reducing support tickets and the demands on the customer support teams across the world.
Who should attend?
Anyone that works in customer support or manages a customer support function, particularly if you are focused on setting up or improving your customer self-service solution.
A bit about AppsFlyer
AppsFlyer helps app developers, brands and agencies optimise their mobile ad campaigns by using mobile attribution and marketing analytics.
Currently, AppsFlyer has 15 offices across the globe, with customer support teams in 9 of these offices.
Head of Knowledge
Director of Product, Guide