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Breaking new ground:
Adapt your CX Strategy in our upside-down world

Available On-Demand


Watch now to hear from Zendesk’s VP of Marketing, Prelini Udayan-Chiechi as she unveils the key findings from our recently launched ESG Research after surveying 1,000 CX leaders around the globe, to build a framework around CX maturity and CX success.

We discuss this year’s key trends and critical CX challenges with Charmaine Vallance-Poole, Head of Customer Experience at Holland & Barrett, the largest wellness retailer in Europe, who demonstrate how they greatly improved their omnichannel communications by leveraging Zendesk.

What you’ll learn:

  • Discover how CX leaders thrive through change based on our ESG research

  • Learn how Holland & Barrett is tackling the most critical CX challenges

  • Takeaway useful and actionable advice for deploying world-class omnichannel communications

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Charmaine Vallance-Poolephoto

Charmaine Vallance-Poole

Head of Customer Experience, Holland & Barrett

Prelini Udayan-Chiechiphoto

Prelini Udayan-Chiechi

VP EMEA Marketing,