Accelerating your CX Success
Wednesday, 27th October at 9:30AM BST
Joined by CX Champions
An organisation’s CX maturity is an assessment of the people, processes, data, and technology in place to service customers. SMB organisations in Europe have significantly improved their CX maturity in the past year.
Depending on where your organisation is today, this journey can seem daunting, but the first step is to understand where you stand:
- Are your service teams getting the appropriate amount of training to do their jobs?
- Does your organisation have processes in place to effectively use learnings from service interactions to evolve business processes
- Does your organisation have visibility into all the service data needed to run the business and can it report on data in real time or near real time
- And, do your agents have the right service tools providing them with an excellent experience
If you’re not there yet don’t worry! We are here to help. Join us on 27th October at 10 am (GMT) where we will guide you through some of our best practices to becoming a CX champion.
We will also be joined by Brian Durney, CTO at Chupi Jewellery & Rosie Duffy, Head of Customer Care AMARA Living Ltd , who are crushing it in terms of CX. They will share knowledge of how they employ all of the best practices that we recommend and are true CX champions.
Head of Customer Care,
AMARA Living Ltd
Thank you very much for registering. Please check your inbox for a confirmation email.
Creating A Truly Digital, Customer-Centric Approach in Financial Services
The financial services industry is experiencing a wave of innovation that is…
How to digitally transform your Customer Support –
Sandvik Mobiles’ Story
In partnership with The environment of constant change driven by COVID-19 made…