Forward to phone
Zendesk Talk lets you forward calls to external numbers, giving agents the ability to take calls from mobile phones and landlines.
Be there for your customers, no matter where you are
Just because an agent is not at their desk doesn’t mean you should leave your customers hanging. Whether they’re at an event or out in the field, or you just need to pull in more agents on a busy day, Zendesk Talk makes it easy to forward calls to any phone. Now agents can provide great support wherever they are.
Group routing
Direct calls to the right groups in Zendesk, ensuring customers always connect with the right agent.
Next level voicemail
Customers can leave voicemails that automatically create tickets and optional transcripts.
Get customers the help they need
Zendesk Talk includes IVR software, so you can make it easy for the customer to connect with the right people and even self-serve.
More Resources
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Phone support 101
Five training tips for new agents
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GETTING STARTED WITH ZENDESK TALK
A free e-book to get started in minutes
Learn more >