Forward to phone
Optional call diverting features allow agents to take calls from their mobile or landline phones.
Be there for your customers, no matter where you are
Just because an agent is not at their desk doesn’t mean you should leave your customers hanging. Whether they’re at an event or out in the field, or you just need to pull in more agents on a busy day, Zendesk Talk makes it easy to forward calls to any phone. Now agents can provide great support wherever they are.
Next level voicemail
Customers can leave voicemails that automatically create tickets and optional transcripts.
Get customers the help they need
Zendesk Talk includes IVR software, so you can make it easy for the customer to connect with the right people and even self-serve.