CX Insider – Agent Productivity tips and tricks

Available On-Demand

About

When you empower your agents to work more efficiently, it makes your agents’ lives easier and enables them to provide better customer support. That improves customer outcomes since they get the answer they need faster from agents that actually like doing their job.

During the session a Zendesk Solutions Consultant, Steeve Cayla will bring you through some hot tips and tricks on agent productivity – the insider scoop you might say!

Some Zendesk agent productivity tips and tricks being shared include:

  • Keyboard shortcuts
  • Contextual Workspaces
  • Guided Mode
  • Forms and Conditional Fields
  • Sunshine profiles & events
  • Skilled Based Routing

Complete the form below to view your webinar:

Please enter your first name
Please enter your last name
Please enter a valid email address
Please enter a valid phone number
Please enter your company name
Please select number of employees
Please select your country
Please also send me occasional emails about Zendesk products and services. (You can unsubscribe at any time.)
Please select an option

Thanks for registering! Check your inbox for an email with your unique link to the webinar.

Sorry, something went wrong!

Please reload the page and try again, or you can email us directly at support@zendesk.com.

We are sending your request...please wait.

Speaker

Steeve Cayla

Solutions Consultant
Zendesk

Thanks for registering! Check your inbox for an email with your unique link to the webinar.