Providing support across channels can be complicated — but your customers don’t need to know that. The Support Suite allows your business to have natural conversations with customers, without letting them know what’s going on behind the scenes. It’s sophisticated enough to meet complex needs, and simple enough to let you get up and running immediately.
The Support Suite allows your team to work seamlessly, with a single set of tools and processes that work the same on any channel. And yes, we do mean ANY channel: Email, chat, voice, and even social messaging apps, such as Facebook, WhatsApp, Twitter, WeChat and more.
A customer-centric view
Show what you know
Zendesk is built to be open and flexible, so your team can connect all your data sources and bring up the right information about your customers automatically. Best of all — it’s all open standards, so no one has to learn a new coding language.
Flexible agent workspace
Enhance your support space
Whatever your support looks like, you can adjust Zendesk to fit your needs. From day one, your team can customise their support environment based on use case or channel. No code required.
Collaborate across teams
Make a party of it
Give customers the most accurate answer by involving the right people in the conversation. Our products plug into your other internal tools — such as Slack — to help ease the burden on an agent looking for answers.
Decide with data
Make friends with trends
Metrics matter. They help you improve team performance, understand customer needs, all of which adds up to better customer experiences. The Support Suite lets you track interactions across channels.
The Support Suite really works
Tell us about yourself and see in just a few seconds how omnichannel can change your customer support —whether it’s giving time back to your customers, saving time for your agents, or increasing your ROI.
Tell us where you are today
*Due to a small sample size, values presented here are global average
This is what your omnichannel support could look like tomorrow
Based on real benchmarks from real Zendesk omnichannel customers, this is what we project for you and your team.
Seems like you've got some ambitious resolution goals for your team! For your information, your inputs appear out of range from our traditional Suite users.
The estimates above are based on our Zendesk Benchmark metrics median first-reply time, average agent handling time and median first-resolution time of Zendesk omni-channel customers. Agent hours saved and the projected ROI are calculations based on an upgrade from Zendesk Support to the Support Suite. This doesn’t even include ticket deflection from self-service! Of course, your omni-channel performance may differ.
Start a free trial of the Support Suite to see it in action.
*Please note that this tool does not include data from our recent ESG report.
The price is right
Getting started does not mean emptying your pockets. Get the Support Suite at just per agent.
“Zendesk helps my team by unifying support channels in one place, so customer support can respond and offer conversational, contextually relevant experiences across any channel.”