Skip to main content

Retail

In retail and ecommerce, speed and clarity matter at every step. Here are some strategies and automation tips for reducing effort and improving resolutions.

Retail

Latest stories

AI in e-commerce

AI in e-commerce

AI in e-commerce enables companies to build long-term customer loyalty, boost conversions, and streamline operations—when done right. Read our guide to discover how.

AI
How e-commerce brands use conversational AI

How e-commerce brands use conversational AI

No customer wants a simple exchange to feel difficult. Learn why e-commerce brands are looking toward conversational AI as the solution.

AI customer service
Top 5 retail trends

Top 5 retail trends

Explore the top retail trends of 2023, including meeting shoppers where they are, the rise of phygital and hyper-personalisation.

Research and trends
Thriving during peak seasons with AI

Thriving during peak seasons with AI

Thriving during peak seasons with AI

AI
elevating customer experience with Zendesk AI

elevating customer experience with Zendesk AI

Discover how retail businesses are modernising CX, delivering personalised services and boosting efficiency and savings with Zendesk AI.

AI
Reimagining the future of retail

Reimagining the future of retail

Reimagining the future of retail

What retailers miss in digital CX

What retailers miss in digital CX

How can retailers create personalised customer experiences online? And what do you need to know to keep up with your customer expectations? Read on for our top tips.

Customer experience
Future-oriented CX technology investment

Future-oriented CX technology investment

Invest in the right CX technology for the future of your business