Your ‘How-to’ guide with Appamondo & Zendesk

Available On-Demand

About

Connecting, collaborating and staying productive – all important themes in today’s’ working from home reality. With all the uncertainty around COVID-19, we thought it might be useful to take you through some ‘How-to’ insights to help you and your teams continue to deliver top-class customer service.

From their homes to yours this webinar, hosted by Keith Claffey of Zendesk and Rick Hutchinson of Appamondo will provide you with 30 minutes of key takeaways including:

  • How to enable your customers with self-service built on Guide and leverage AI with AnswerBot
  • How to utilise Chat for seamless transition from self-service to agent conversation
  • How to adopt a multichannel approach in a remote/social distancing environment, and more

We will also be taking a look at our Benchmark Report Snapshot and how recent events have affected 22,000 companies powering their support operations using Zendesk.

Appamondo, Zendesk Master Partner in the UK will be there to answer any questions you may have on the day. Whether you are new to Zendesk, have never heard of us before or are a Zendesk Veteran, there will be lots of valuable insights you can take away from this webinar.

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Speakers

Keith Claffey

SMB Sales Manager, Zendesk

Rick Hutchinson

Director, Appamondo