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Steps to AI Success

Available On-Demand


Artificial intelligence (AI) and machine learning are no longer things of the future, They are here and now and businesses that are embracing these technologies are reaping the benefits ten-fold. In this webinar, we will be discussing artificial intelligence (AI) and machine learning as key initiatives that can unlock additional value from customer service.

From always-on support to backend systems that can triage tickets faster than any human team, this versatile technology has quickly raised customer expectations on what it means to offer best-in-class service.

Our expert speakers will discuss the unique challenges for leaders as they grapple with how to best use AI to deliver tangible business value. We will have a special guest from the music streaming company, Deezer. Hear what they are doing in the customer service automation space!

Additionally, you’ll discover;

  • The 5 steps to getting started with automation

  • Newly emerging AI and conversational trends CX leaders need to be aware of

  • How Ultimate and Zendesk see AI being used most effectively for CX

  • Common AI traps businesses fall into

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Carl de Barraphoto

Carl de Barra

Customer Success Manager,

Patrick Dunford  photo

Patrick Dunford

Head Of Customer Care,

Ollie Mcareephoto

Ollie Mcaree

Sales Manager,