Why Omnichannel matters now more than ever

Available On-Demand

About

In 2020, companies made seismic shifts in how they do business as the impacts of COVID-19 transformed customer expectations and workplace dynamics, virtually overnight. Being digital-first and, in many cases, digital-only meant companies had to rapidly acquire new technologies to reach customers and connect remote teams. Now more than ever customers expect seamless online experiences that are on a par with in person experiences or exceed them.

Join us on the 28th July where we will discuss:

  • The importance of making it easy for your customers by having the right channels in place
  • Why meeting customers where they are is more important than ever
  • Helping customers get answers faster with self service

Join Keith Claffey, Director SMB, Zendesk who will speak with customers Mario Guarneros, Head of Customer Care, YourParkingSpace and Philip Wright, Head of Global Support & Continuous Improvement, SnapFulfil about :

  1. The challenges they faced with their own customer service and how they adapted and introduced new channels.
  2. The impact they have seen from introducing these new channels and meeting customers where they are.
  3. Advice on adding new channels to your existing customer service and what to expect.

There will be lots of valuable insights and learnings you can take away from this webinar. We will also show you everything discussed, by providing you with a short demo given by our expert Solution Consultant Oonagh Moeykens.

Register now, you don’t want to miss out.

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Speakers

Mario Guarneros

Head of Customer Care, YourParkingSpace

Philip Wright

Head of Global Support & Continuous Improvement, SnapFulfil

Keith Claffey

Director SMB,
Zendesk

Oonagh Moeykens

Solution Consultant,
Zendesk