Levelling Up Customer Service for a Booming Business
Keeping your customers’ happy means making every interaction matter. That’s why musicMagpie, a leading UK retailer, chose Zendesk. With Zendesk, the company has reduced its average first response time to just three hours across 20,000 weekly tickets.
Join us for a webinar with their team to learn more of their success story. Get first-hand insights on how being a data-driven company ensures the company provides seamless customer experience. Find out:
- The real value of being omnichannel
- How data optimises musicMagpie’s CX strategy
- A breakdown of how musicMagpie improved their CSAT by over 15%
- What the rising popularity of WhatsApp means for their business
Head of Customer, musicMagpie
Thanks for registering! Please check your inbox for an email with your unique link to the webinar.
Breaking new ground:
Adapt your CX Strategy in our upside-down world
Watch now to hear from Zendesk’s VP of Marketing, Prelini Udayan-Chiechi as…
The value of self service with Tiger of Sweden
Today’s customers increasingly prefer leveraging self-service content to solve their issues rather…