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Levelling Up Customer Service for a Booming Business

Available On-Demand


Keeping your customers’ happy means making every interaction matter. That’s why musicMagpie, a leading UK retailer, chose Zendesk. With Zendesk, the company has reduced its average first response time to just three hours across 20,000 weekly tickets.

Join us for a webinar with their team to learn more of their success story. Get first-hand insights on how being a data-driven company ensures the company provides seamless customer experience. Find out:

  • The real value of being omnichannel

  • How data optimises musicMagpie’s CX strategy

  • A breakdown of how musicMagpie improved their CSAT by over 15%

  • What the rising popularity of WhatsApp means for their business

Complete the form below to view your webinar


Jonathan Beirnephoto

Jonathan Beirne

Head of Customer, musicMagpie

Andrew Forbesphoto

Andrew Forbes

Group Manager,