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2020 CX Kick Off Webinar

Available On-Demand


Welcome to 2020 – a new decade where consumers want…. exactly the same things as before: simplicity, convenience, and personalisation. However the way in which these expectations are being met grows increasingly sophisticated and it’s important to keep up or risk falling behind your competitors.

Join us for our ‘2020 CX Kick-off’ webinar where Darren Parker and Ruth Cockshott from the Zendesk Customer Success team will

  • Reflect back on the important trends that shaped customer experience in 2019

  • Discuss where we saw our customers succeed and the areas where improvement is required

  • Recommend the best Zendesk solutions to help improve CX

  • Take a sneak peak at the biggest trends for 2020

  • Briefly discuss building a business case for CX investment

Who should attend?
Anyone that has a role concerned with customer experience

Key takeaways

  • Understand the main areas of CX that you need to focus on to win on the CX battleground

  • Hear some of the key learnings we have from our current customers

  • Learn how Zendesk can help solve some of the common CX challenges that we see amongst customers

  • Get some useful tips to build your CX business case

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Darren Parkerphoto

Darren Parker

Senior Manager, Customer Success EMEA, Zendesk

Ruth Cockshott photo

Ruth Cockshott

Senior Customer Success Consultant, Zendesk