Guide

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Five signs it’s time to switch from Freshdesk to Zendesk Guide

Five signs it’s time to switch from Freshdesk to Zendesk

Delivering a great CX is hard, especially when you don’t have the right tools or guidance.…

Customizing Zendesk Insights Guide

Customizing Zendesk Insights

Zendesk Insights is a platform for analyzing your team’s customer support interactions and their impact on…

How to migrate your help desk system Guide

How to migrate your help desk system

A data migration project is enough to strike fear into your heart, especially if you don’t…

How to Provide Great Twitter Customer Service Guide

How to Provide Great Twitter Customer Service

Much like the great Wizard of Oz, it’s not always clear to consumers who, exactly, sits…

How to Provide Great Facebook Customer Service Guide

How to Provide Great Facebook Customer Service

Scroll to the bottom to download our white paper “Tips for Providing Great Customer Service on…

How to Provide Global Support Guide

How to Provide Global Support

When it comes to the management of customer support, organizations should be prepared to meet customers…

How to hire customer support agents Guide

How to hire customer support agents

Customer service matters. It affects your bottom line and how your brand is perceived by the…

11 Steps to a Better Customer Support RFP Document Guide

11 Steps to a Better Customer Support RFP Document

Industry watchers say that organizations change their customer support tools every five years on average. Whether…

Guide

Customer Service Advice – 16 Lessons Learned

We asked 16 customer service professionals what advice they would give to someone just starting out…

Guide to integrating Zendesk and Salesforce Guide

Guide to integrating Zendesk and Salesforce

It's easy to integrate Zendesk and Salesforce — and with plenty of flexible options, you can set it up in the way that makes the most sense for your business

Adding Zendesk Agents Video

Adding Zendesk Agents

Video

Zendesk for Salesforce Integration

After the video, why not check out our Salesforce integration guide?

Customer Support Tool Scorecard Guide

Customer Support Tool Scorecard

Evaluating a new customer support tool can be a daunting task, and finding the right customer…

White Paper

How to move beyond email to the cloud

Providing email customer service with a simple inbox doesn’t sound like a good idea, does it?…