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Live chat

Great live chat feels fast, clear, and personal. Explore best practices for conversation design, agent guidance, and consistent experiences.

Live chat

Latest stories

Create seamless conversational experiences

Create seamless conversational experiences

Deliver better experiences—and boost customer loyalty and revenue in the process—by using bots in tandem with live agents.

Chat and messaging
The difference between chat and messaging

The difference between chat and messaging

Chat and messaging are two popular methods to connect with your customers. Learn why different communication methods provide a better customer experience (CX).

Live chat support

Live chat support

Learn more about how live chat support benefits a business and its customers.

Live chat best practices

Live chat best practices

Remain thoughtful and deliberate about an essential support channel with these live chat best practices

Live chat etiquette

Live chat etiquette

6 best practices for chat etiquette

Engagement
5 tips to help agents provide great support across multiple chats

5 tips to help agents provide great support across multiple chats

5 tips to help agents provide great support across multiple chats

Live chat: how can you make it work for your customers?

Live chat: how can you make it work for your customers?

Live chat: making it work for your customers | Zendesk UK

Live chat vs. phone support: which should you choose? 

Live chat vs. phone support: which should you choose? 

Both live chat and phone support are synchronous, which means that customers can get immediate responses to their questions, but there are a few key differences that can impact when and how you use them.