Customer Service Success: How the finance industry can win digital first generations

About

Just a few years ago financial services and good customer service were rarely put together in the same sentence. Today, digital transformation is forcing financial companies to change their business models and adapt to the new market reality.
What’s interesting about this is that it’s not the companies that are driving this change. Instead, this change is being driven by the customer. They expect relevant content in relation to what they’re doing anytime, anywhere and in the format and on the device of their choosing. But organisations need to adapt to all types of customers and demographics and create seamless experiences for them all.

In this webinar we answer questions including:

• Why did this transformation happen?

• What best-in-class financial customer service looks like in 2022?

• How can fintechs and incumbents learn from each other?