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Customer Service Success: How the finance industry can win digital first generations

Available On-Demand


Just a few years ago financial services and good customer service were rarely put together in the same sentence. Today, digital transformation is forcing financial companies to change their business models and adapt to the new market reality.
What’s interesting about this is that it’s not the companies that are driving this change. Instead, this change is being driven by the customer. They expect relevant content in relation to what they’re doing anytime, anywhere and in the format and on the device of their choosing. But organisations need to adapt to all types of customers and demographics and create seamless experiences for them all.

In this webinar we answer questions including:

  • Why did this transformation happen?
  • What best-in-class financial customer service looks like in 2022?
  • How can fintechs and incumbents learn from each other?

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Daniel Lanyonphoto

Daniel Lanyon

Editor Director

Daniel Wrightphoto

Daniel Wright

Head of Customer Service and Training

Lewis Maybeyphoto

Lewis Maybey

Lead Customer Experience Manager
Metro Bank

Ilana Simonsphoto

Ilana Simons

Financial Services Lead