Pricing for the #1 contact centre solution

A Minutes Block is a pre-purchased bundle of minutes used for features such as conversational IVR, outbound campaigns, real-time transcription, call recording, screen sharing and video calling.

• One Minutes Block per user per month (billed annually) is included with the purchase of Contact Centre.

• Additional Minutes Blocks can be purchased as needed, and must be bought in the same quantity for every Contact Centre user (eg 1, 2 or 3 Blocks per user).

Yes. Zendesk Contact Centre is built to work seamlessly with Amazon Connect, AWS’s cloud contact centre service. This partnership combines the Zendesk resolution-based platform with AWS’s scalable, secure infrastructure to support reliability and uptime aligned with AWS standards.

Zendesk Contact Centre can be added to any Zendesk Suite plan, though availability and included functionality may vary by plan. For confirmation, check your plan details or contact Sales.

Contact Centre is purchased through our Sales team. We’ll work with you to confirm requirements and tailor the installation to your needs.

Contact Sales

Zendesk Contact Centre contracts align with the term of your Zendesk Suite subscription.

Zendesk is built with enterprise-grade security and privacy to help protect customer data. We combine robust security features with comprehensive audits of our applications, systems and networks to help ensure customer and business data remains protected. 

Visit the Zendesk Trust Centre for the most up-to-date information and documentation on security and privacy practices, compliance and certifications, and product and infrastructure security controls.