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Zendesk + Slack

Deliver AI-powered service in Slack

Resolve requests faster in the flow of work with Zendesk in Slack.
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Zendesk integration for Slack

How Zendesk + Slack work together

Resolve requests where work happens

Bring customer and employee service interactions into Slack so teams can create, update and resolve requests in one workspace.

Accelerate collaboration and approvals

Keep approvals, side conversations and expert input in Slack to reduce the need to switch between platforms and speed up resolutions.

Scale service with AI

Use AI agents and copilot in Slack to help teams answer questions, route requests and resolve tickets faster.

Build workflows without code

Easily connect and automate service across Slack and other systems with a no-code workflow builder.

Zendesk + Slack

Deliver resolutions in the flow of work

Create, update and manage Zendesk tickets directly in Slack, so agents and employees can resolve requests without leaving their workspace.

Slack + Zendesk

Provide AI-powered service at scale

Cut service time with AI agents, copilot and intelligent routing that help teams resolve requests faster in Slack.

Customer stories

GitHub
“By connecting Zendesk to Slack, we’ve empowered our people teams to serve better, our IT teams to scale smarter and our employees to get what they need – fast.”

Ashley Sprauge

Senior Director, IT & Corporate Engineering, GitHub

Read customer story

Unlock the power of Zendesk Platform

Build seamless customer experiences

Zendesk Platform provides the tools to customise and extend your customer and employee service workflows. Connect data, automate processes and deliver personalised service that scales with your business.
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Zendesk for employee service

AI that delivers real employee resolutions

Give employees the support they deserve with an intuitive service solution that powers every phase of work. Zendesk AI helps automate requests, surface knowledge and resolve issues faster so work keeps moving.
Explore Zendesk for employee service

Additional resources

Frequently asked questions

This integration connects Zendesk with Slack, enabling teams to deliver AI-powered service right where they work. This integration supports both customer and employee service teams – like IT, HR and customer support – to manage service requests directly in Slack.

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