- Zendesk AIPower your service with AI that continuously improves every resolution
- Reporting and analyticsTurn service insights into better outcomes
- MarketplaceFind 1,800+ apps, partners and integrations to serve customers and employees
- Actions and integrationsDrive resolutions across unified data and systems
- Security and trustDeploy trusted service with enterprise-grade security and AI governance
- Customer ServiceManage and resolve customer enquiries across all channels in one place
- Employee ServiceProvide employees the fastest resolutions on a scalable, intuitive platform
- Contact CentreDeliver AI-powered resolutions for every call, every channel, every time
- AI agentsResolve even the most complex issues on any channel autonomously
Common use cases
- Messaging and live chatEngage customers on your website or mobile app
- TicketingTrack, organise and resolve all your tickets in one place
- IT service managementIT support that empowers your workforce
- Knowledge basePower every resolution with connected knowledge
- VoiceManage and resolve customer calls with AI
By business type
- StartupsEligible startups can get 6 months of Zendesk free
- RetailTurn service into smarter selling
- Financial servicesSecure service that builds financial trust
- TechnologyTransform support to drive net retention
- GovernmentReliable support that serves every citizen
- Media and entertainmentEngage audiences and elevate experiences
- EducationCreate better student experiences
- ManufacturingStrengthen customer and partner relationships
- HealthcareBuild healthier patient experiences
- TelecommunicationsImprove retention with seamless support
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Get the full infographic
Download the rest of this free infographic to find out how Zendesk customers have benefited from Zendesk Workforce Management (WFM) and Quality Assurance (QA) solutions, such as enhanced agent productivity, lower service costs, and higher ROI.