- Zendesk AIPower your service with AI that continuously improves every resolution
- Reporting and analyticsTurn service insights into better outcomes
- MarketplaceFind 1,800+ apps, partners and integrations to serve customers and employees
- Actions and integrationsDrive resolutions across unified data and systems
- Security and trustDeploy trusted service with enterprise-grade security and AI governance
- Customer ServiceManage and resolve customer enquiries across all channels in one place
- Employee ServiceProvide employees the fastest resolutions on a scalable, intuitive platform
- Contact CentreDeliver AI-powered resolutions for every call, every channel, every time
- AI agentsResolve even the most complex issues on any channel autonomously
Common use cases
- Messaging and live chatEngage customers on your website or mobile app
- TicketingTrack, organise and resolve all your tickets in one place
- IT service managementIT support that empowers your workforce
- Knowledge basePower every resolution with connected knowledge
- VoiceManage and resolve customer calls with AI
By business type
- StartupsEligible startups can get 6 months of Zendesk free
- RetailTurn service into smarter selling
- Financial servicesSecure service that builds financial trust
- TechnologyTransform support to drive net retention
- GovernmentReliable support that serves every citizen
- Media and entertainmentEngage audiences and elevate experiences
- EducationCreate better student experiences
- ManufacturingStrengthen customer and partner relationships
- HealthcareBuild healthier patient experiences
- TelecommunicationsImprove retention with seamless support
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View our ticket escalation capabilities in action to see how we can boost your CX.
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See Zendesk in action
View our ticket escalation capabilities in action to see how we can boost your CX.